報讀課程須知：(不適用單次活動)

Course Enrolment Guidelines: (Not Applicable to Single Events)
 

GlobalKids — Course Enrolment Guidelines (Terms & Conditions v2026.2)

Effective August 2026. The English version is the governing version; the 中文 version is provided for reference.

1  About This Contract
GlobalKids (港講廣) is operated by GlobalKids Ltd, a company registered in England and Wales (Company No. 14377647). These guidelines form a legally binding contract between GlobalKids Ltd and you, the parent or guardian ("you"). By enrolling in any course through our website, WhatsApp, or the GlobalKids app, you agree to these terms.

• This contract covers all group courses, intensive courses, and private tuition. It does not apply to single one-off events.

• The account holder must be 18 or over. You will be asked to confirm this when creating your account.

• The academic year runs from September to August. Most courses follow the UK school term calendar.

• Intensive (精讀) courses run to their own published lesson schedule and are **not billed by bi-monthly payment period** — see §3A. Leave arrangements for intensive courses are set out in §4A.

• These terms (v2026.2) apply to every enrolment made on or after 15 August 2026, and replace v2026.1. Enrolments made before 15 August 2026 continue under the version that applied when they were made until 31 August 2026, and move to these terms from 1 September 2026.
   

2  Trial Lessons and Your Right to Cancel
Trial Lessons
Most courses offer trial sessions so you can experience them before deciding to enrol. Some trial classes are free, but each student can only attend one free trial. Please contact us for details. Intensive (精讀) courses do not offer trial lessons; parents enrol directly.

14-Day Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of registering online, without giving a reason. This right applies to every enrolment, whether it begins with a trial lesson or is a direct enrolment.

• If you cancel within those 14 days and before any lesson has been delivered, we will refund everything you have paid in full.

• If your first lesson falls within those 14 days and you ask us to start on schedule, you will be asked to confirm that you waive the cooling-off period. You may still cancel within the 14 days: we will refund pro-rata for the lessons not yet delivered, and charge only for lessons actually delivered.

• If your first lesson is more than 14 days after you register, no waiver is required and we will not ask you for one. Your 14-day right is preserved in full. Refunds after that period are handled under §5 and, for intensive courses, §3A.
   

To cancel, email admin@globalkids.world or tell us in the GlobalKids app. No particular form of words is needed.

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3  Fees & Payment

Bi-Monthly Payment Periods (from the 2026–27 Academic Year)
From September 2026, fees for group courses are structured around six bi-monthly payment periods. Courses running in August 2026 continue on the arrangements already invoiced for them.

• P1 September–October

• P2 November–December

• P3 January–February

• P4 March–April

• P5 May–June

• P6 July–August
   

The number of sessions in each period is set out in your course schedule. Payment is due 7 days before the start of each payment period.

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How to Pay

• Bank transfer: Follow the payment instructions shown in the GlobalKids app. Our account is provided by Wise Payments Ltd, which is authorised by the Financial Conduct Authority. After transferring, please upload a screenshot of your transfer confirmation. Your payment will be confirmed once we have verified it — usually within one working day.

• Please quote the payment reference shown in the app. It lets us match your transfer to your child automatically; without it, confirmation can take longer.

Payment Currency and Exchange Rates

• All GlobalKids fees are set and payable in pounds sterling (GBP). The GBP amount shown on your invoice is the price of the course.

• As a convenience to families banking outside the United Kingdom, we may offer payment in euros (EUR). The euro figure is calculated using an indicative school exchange rate which we set ourselves and review approximately every three months. It is not a live market rate and will normally differ from the rate you would obtain from a bank or currency provider.

• The exchange rate applied to an invoice is fixed at the time that invoice is issued and does not change if we revise our school rate afterwards.

• Any bank charges, intermediary bank fees, or currency conversion costs incurred in making a payment are the responsibility of the payer. Please ensure the full invoiced amount reaches us. Where a payment arrives short because a fee has been deducted in transit, the shortfall remains outstanding on your account.

• Refunds and lesson credits are always calculated and issued in GBP, regardless of the currency in which payment was made. Where a payment was made in euros, it is converted to GBP at the rate fixed on the original invoice for this purpose. We do not refund in euros and we do not compensate for exchange-rate movement between the date of payment and the date of refund.

• We may withdraw or change the currencies we accept at any time. Doing so does not affect any invoice already issued.

Course-Type Payment Rules

• Group courses: Fees are paid per bi-monthly payment period.

• Intensive courses: Billed in two payment terms per course — see §3A.

• Private tuition: Fees are paid in advance per block of 6 lessons. Unused lessons in a block do not carry over to the next block.
   

3A  Intensive (精讀) Courses — Fees and Payment Terms
(a) Not billed bi-monthly.

An intensive course is sold as a course of a fixed number of lessons on a published schedule. The bi-monthly payment periods (P1–P6) in §3 do not apply to intensive courses.

(b) Two payment terms.

Each intensive course is divided into two payment terms of equal size. Where the number of lessons is odd, the first term contains the extra lesson. For example, a 16-lesson course is 8 + 8; a 15-lesson course is 8 + 7. The number of lessons and the amount shown to you when you enrol are the figures that apply to your enrolment, and are not affected by later changes to the schedule.

(c) What you pay when you enrol.

You pay for the lessons remaining in the payment term you are joining, at the published per-lesson fee. If you join after that term has started, you are not charged for lessons already delivered. Those lessons are not made up; where the course is recorded, the recording is provided under §4A.

(d) The second term.

The second payment term is invoiced separately before it begins. Nothing is charged automatically, and your first payment does not create any continuing payment authority. If the second term is not paid by its due date we will remind you once; if it remains unpaid after that, your child's place may be released to another student, and fees for lessons already taken are not refunded.

(e) Per child.

Each child is a separate enrolment. Where you enrol more than one child, the term fee applies to each child.

(f) Discounts.

Trial lessons, "二人同行" (bring-a-friend) and other group discounts do not apply to intensive courses unless we state otherwise in writing.

(g) Payment before lessons.

Your child's place is confirmed once we have verified your transfer (§3). Where a term's fee is outstanding, we may ask you to complete payment before further lessons.

(h) Minimum enrolment.

Intensive courses run subject to the minimum enrolment shown on the course page. If we cannot run the course, we will tell you before it starts and refund everything you have paid in full.

(i) Refunds.

Once a payment term has started, the fee for that term is not refunded or reduced for personal reasons, including absence or withdrawal. §5 (force majeure, documented health reasons, and cancellation by GlobalKids), §12 (your right to cancel if you do not accept updated terms) and your statutory rights are unaffected. If you decide not to continue before the second payment term begins, you simply do not pay for it — nothing further is owed.

(j) If GlobalKids cancels an individual lesson.

For intensive courses we will normally reschedule the lesson. Where we cannot, we will refund that lesson pro-rata.

4  Leave of Absence & Make-up Arrangements
The leave arrangements in this section apply to group courses billed by bi-monthly payment period. They do not apply to intensive (精讀) courses — see §4A.

Leave Allowance (from the 2026–27 Academic Year)
You may take up to 2 leaves per bi-monthly payment period without charge. If you take more than 2 leaves, fees are calculated as "total sessions minus 2" to reserve your child's place.

Lesson Credit Expiry
Lesson credits (make-up arrangements) expire 3 months from the date they are issued. Credits cannot be transferred to another student.

Leave Policy Tiers

• Pre-arranged leave: When enrolling or renewing, if you already know you cannot attend specific sessions, tell us at the time of payment. Those sessions will not be charged (up to 2 per period).

• Planned leave (personal/medical appointment): Please notify us at least 3 days before class. We will arrange a make-up option such as a recording (for online classes only).

• Last-minute health leave: Please notify us at least 2 hours before class. For online classes, we will provide a recording. For in-person classes, students can collect the worksheet at the next session and arrive early for a brief review.

• Unnotified absence: No make-up class, recording, refund, or transfer will be offered.

• Technical issues (e.g. Zoom connection): Please contact us with a valid explanation and we will assess the situation.

4A  Intensive (精讀) Courses — No Leave

• An intensive course is a short, cumulative exam-preparation block. Leave is not available, and fees are not reduced or refunded for absence. The "2 free leaves per payment period" allowance and the lesson-credit arrangements in §4 do not apply.

• If your child misses a lesson on an online intensive course where recording is available, we will make the recording available to you in the GlobalKids app, normally before the next lesson begins. The purpose, retention period and privacy arrangements for recordings are set out in §6.

• For in-person intensive lessons (where offered), your child may collect that lesson's worksheet at the following lesson.

• If your child cannot continue the course for a documented medical reason, please contact us as soon as possible and we will deal with it under §5.
   

5  Refunds & Cancellation
If GlobalKids Cancels a Class
If GlobalKids cancels any session, we will offer you a lesson credit or a pro-rata refund — your choice. If an entire course is cancelled, a full pro-rata refund will be issued for all unpaid or unused sessions. For intensive (精讀) courses, if a course cannot run because it does not reach its minimum enrolment, everything you have paid is refunded in full (see §3A(h)).

If a Student Cannot Attend
Refunds are not available for personal absences, except in the following cases:

• Force majeure: Events outside anyone's control (e.g. natural disasters, strikes).

• Documented health issues: A valid doctor's certificate must be provided.
   

Your Statutory Consumer Rights
Nothing in these terms affects your statutory rights under UK consumer law, including your right to a repeat performance or price reduction under the Consumer Rights Act 2015, to refer a dispute to an ADR provider, or to pursue a claim in the Small Claims Court.

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6  Online Lessons & Zoom
Before Class

• Download and update Zoom in advance. Avoid using a mobile phone; use a computer or tablet for best results. Ensure a quiet, well-lit environment with a stable internet connection.

• Prepare all required materials, notebooks, and stationery.

During Class

• Log into Zoom 5 minutes before class to check your setup.

• Use the student's full name as your Zoom display name.

• Keep your camera on unless you have prior approval from the instructor.

• Respect the teacher and classmates: do not interrupt, and avoid inappropriate comments.

📍 Zoom links are now accessible through the GlobalKids app.

Zoom Lesson Recording Arrangement (GDPR Compliance)

• Purpose: For student make-up lessons, for catch-up where a student misses a lesson on an intensive course (§4A), for internal teaching review, or for handling enquiries and complaints.

• General retention period: Make-up and catch-up lesson recordings are deleted within 30 days.

• Special retention period: In case of enquiries or legal requirements, recordings may be kept for up to 6 months before being securely deleted.

• Access & security: Recordings are accessible only to authorised personnel and will not be used for any public or commercial purpose.

• Your rights: You may request access to, deletion of, or raise an objection to recordings by notifying us in writing.

• Prohibition on private recording: To protect privacy and intellectual property, students and parents are strictly prohibited from making their own recordings.
   

7  In-person Lessons & Severe Weather
Before Class

• Confirm the time and venue in advance to avoid being late.

• Bring all required materials, a water bottle, and any other necessities.

• Wear comfortable, appropriate clothing — especially for physical or hands-on sessions.

If a Parent Attends the Class

• Do not disrupt the instructor: avoid talking loudly or frequently entering and leaving the room.

• Ask the instructor's permission before taking photos or videos.

• Encourage your child to learn independently unless the session specifically involves parents.

• Keep personal belongings secure and follow all classroom rules.

• If your child has special needs or health conditions, please inform the instructor in advance.

• Severe Weather Policy

• If extreme weather occurs (heavy snow, strong winds, dense fog, flooding), classes may be cancelled. We will notify you at least 3 hours in advance via WhatsApp or phone.

• If the class continues, parents should assess whether it is safe for their child to attend.

• If weather worsens during class, parents should collect children as quickly as possible. Please ensure your contact details are kept up to date.
   

8  Your Account & the GlobalKids App
The GlobalKids app (app.globalkids.world) is a web-based application for parents to manage courses, make payments, and view records. No app store download is required.

Creating an Account
Complete the trial registration form. A family account will be created automatically. The account holder must be 18 or over. By creating an account you confirm you are 18 or over.

Logging In
Each time you log in, a one-time verification code will be sent to your registered WhatsApp number. If you do not have WhatsApp, a code can be sent by email instead.

Account Security

• Never share your verification code with anyone.

• GlobalKids staff will never ask for your verification code.

• You are responsible for all activity under your account. If you believe your account has been accessed without your permission, please contact us immediately.
   

App Features

• View payment status and make payments

• View your course schedule and attendance records

• Submit leave requests

• Access Zoom lesson links and make-up recordings (where available)
   

9  Reasonable Adjustments
If your child has a disability, special educational need, or health condition, please tell us before enrolment or as soon as the need arises.

We will discuss reasonable adjustments with you. These may include adapted teaching materials, modified seating or screen arrangements, or flexibility in the leave and credit policy.

GlobalKids does not discriminate against any student on the grounds of disability or special educational need (Equality Act 2010).
If you need an accessibility adaptation to use the GlobalKids app (for example, if you use a screen reader or have difficulty with small text), please contact us and we will do our best to help.

10  Data Protection & Privacy (UK GDPR)
GlobalKids Ltd is registered with the Information Commissioner's Office (ICO). Registration number: ZB617574.
We take your privacy seriously and comply with all applicable UK data protection laws, including UK GDPR and the Data Protection Act 2018.

What We Collect
Parent/guardian name, email address, and mobile number; your child's name and age. This data is used for course administration, communication, payment processing, and safeguarding.

Third-Party Services We Use
We use the following trusted services to run our courses and app. Each is covered by a Data Processing Agreement:

• Google LLC — data storage (Sheets and Drive)

• Wise Payments Ltd — receives your bank transfer and provides payment reconciliation

• Zoom Video Communications — online lessons

• Meta Platforms / WhatsApp Cloud API — parent communications

• Resend Inc. — email notifications

• Vercel Inc. — website and app hosting
   

Service Communications vs. Marketing

• Service communications (lesson reminders, payment confirmations, Zoom links): Sent as part of our contract with you. You cannot opt out of these while enrolled.

• School news & promotions (new courses, events): Only sent if you have opted in. You can opt out at any time by replying STOP or contacting us.

Marketing Images & Video
We blur all children's faces in any marketing material we produce or publish. If you are happy for images or video featuring your child to appear in our marketing (blurred), please tick the optional consent box when registering. You can withdraw this consent at any time by contacting us — this will not affect your enrolment.

Your Rights
You have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. Contact us to exercise any of these rights. From 19 June 2026 you also have a statutory right to complain to us directly about how we handle personal data (Data (Use and Access) Act 2025) — see our complaints procedure at globalkids.world/complaints. You also have the right to complain to the ICO at ico.org.uk.

Full Privacy Policy
Our full Privacy Policy — including the complete list of processors, countries of data processing, and retention periods per data class — is available at globalkids.world/privacy.

11  Safeguarding & Complaints
Our Safeguarding Commitment
GlobalKids is committed to the safety and welfare of all children in our care. We follow the DfE guidance 'Keeping Children Safe in Out-of-School Settings' (updated 2023). Our full Safeguarding Policy is available on request.
Designated Safeguarding Lead (DSL):  Mr James Fong  |  Email: hello@globalkids.world

If you have a concern about a child's welfare, please contact our DSL at the email above. In an emergency, call 999 or contact your local authority children's services (MASH — Multi-Agency Safeguarding Hub).

How to Make a Complaint
We aim to resolve all concerns quickly and fairly:
- Stage 1: Email us (see §13). We will acknowledge your message within 5 working days.
- Stage 2: We will provide a written response within 14 days.
- Stage 3: If the complaint remains unresolved, you may refer the matter to an alternative dispute resolution (ADR) provider or pursue a claim in the Small Claims Court. For complaints about the handling of a bank transfer, you may also contact the Financial Ombudsman Service.

Our full bilingual complaints procedure is available at globalkids.world/complaints.

12  Changes to These Terms
We may update these terms from time to time. We will always notify you by WhatsApp or email at least 14 days before any material change (such as a change to fees, the leave policy, or refund rights) takes effect.

For material changes, we will also ask you to confirm your acceptance in the GlobalKids app before the next payment period — or, for an intensive course, the next payment term — begins.

If you do not accept the updated terms, you may cancel your enrolment. In this case, we will issue a pro-rata refund for any unused sessions in the current payment period — or, for an intensive course, in the current payment term.

The current version of these terms is always available in the app and at globalkids.world/terms.

13  Contact & Company Information
GlobalKids Ltd
Company Number: 14377647  ·  Registered in England and Wales
Registered Office: First Floor Lipton House, Stanbridge Road, Leighton Buzzard, LU7 4QQ
Email: admin@globalkids.world
ICO Registration Number: ZB617574
VAT: Not VAT-registered

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📢 Important Notice:  By enrolling in a course, you confirm that you have read and agree to these terms and conditions (v2026.2). GlobalKids makes decisions on leave requests, refund eligibility, and course arrangements in accordance with these terms. Nothing in these terms affects your statutory rights under UK consumer law, including your right to refer a dispute to an ADR provider or to pursue a claim in the Small Claims Court.

Update Date: August 2026  ·  版本 v2026.2  ·  EN v2026.2 is the governing version; 中文版 v2026.2 is provided for reference.

Changes in v2026.2: new §3A (intensive course fees and payment terms) and §4A (no leave on intensive courses); §2 rewritten so the 14-day right to cancel is set out in full and a waiver is only requested where lessons actually begin inside those 14 days; §5 confirms a full refund where a course does not reach its minimum enrolment. Nothing in the leave, refund or fee arrangements for group courses has changed.